Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, phone number, and service address, provided when you request a quote, book a cleaning, or contact us.
• Booking and service details — home or property size, entry instructions, service preferences, and scheduling history.
• Payment information — processed and stored securely by our third-party booking and payment processor. Prompto Clean does not directly store full payment card numbers.
• Usage data — pages visited, browser type, device information, and IP address, collected automatically through cookies and analytics tools.
• Communications — messages you send us via our contact form, email, or phone.

2. How We Use Your Information

We use the information we collect to:

• Schedule, provide, and manage cleaning services;
• Process payments and send receipts;
• Respond to inquiries and provide customer support;
• Send appointment reminders, service updates, and — where you have opted in — promotional communications;
• Improve our Site, Services, and customer experience; and
• Comply with legal obligations and protect against fraud or misuse.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies, including Google Analytics, to understand how visitors use our Site and to improve its performance. You can control or disable cookies through your browser settings; note that some parts of the Site may not function properly if cookies are disabled.

4. Third-Party Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as online booking and scheduling, payment processing, and website analytics. These providers are only permitted to use your information as necessary to provide their services to us and are contractually obligated to safeguard your data. We do not sell your personal information to third parties.

5. Data Sharing & Disclosure

Beyond the service providers described above, we may disclose your information if required by law, in response to valid legal requests, to protect the rights and safety of Prompto Clean, our clients, or the public, or in connection with a merger, acquisition, or sale of business assets.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of promotional communications at any time by using the unsubscribe link in our emails or contacting us directly using the information below. Depending on your state of residence, you may have additional rights under applicable privacy laws.

8. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@promptoclean.com or (817) 756-1333.